Mid to Senior Digital Delivery Manager

Key Responsibilities

• To act as client liaison for projects and the first point of contact for the client.
• To facilitate the successful delivery of multiple projects of all sizes from multiple small ones to large and complex projects to meet the client’s needs.
• To plan, coordinate, and execute projects while ensuring they are completed on time, within scope, and aligned with product owners requirements.
• To collaborate with cross-functional teams, manage project documentation, and help drive efficiency in project workflows.
• To oversee the delivery of projects' full life cycle, including facilitating estimations for new business opportunities and handover in to support.
• To lead and facilitate conflict resolution within teams or with clients.
• To support the organisations Social and Environmental Goals and to uphold and demonstrate our values.
• Provide collaborative input into reviews (show and tells) to ensure transparency and to maximise learning for the wider team from all projects during and after the project.
• Identify and mitigate project risks.
• Analyse and manage the financial performance of projects and utilisation of team members. Providing regular financial updates, monitoring spending in relation to the budget.
• Input in to and maintain project forecasting and timelines.
• Ensure adherence to company policies, delivery management standards, and best practices.

Responsibilities we would like you to be working towards

(if not yet experienced)

• Leading team process improvements and implementation.
• Maintaining and sharing knowledge on current best practices in the related field.
• Mentoring of other team members.
• Identifying new business opportunities with existing clients.

Essential Skills and Experience:

• Experience with Agile project management tools and methodologies.
• Practical experience in managing projects with financial and overall delivery responsibility.
• Good understanding of IT services, software development lifecycles and User Experience techniques.
• Strong documentation and process management skills.
• Strong oral and written communication skills.
• Experience in the Google suite (ie google docs/sheets etc).
• Excellent facilitation skills of people in group workshops and/or meetings.
• Good interpersonal communication and listening skills.
• Good organisation and time management skills.

Desirable Skills or experience:

• A good understanding of the Design Thinking approach and being able to articulate the role of User Research in development of digital solutions.
• Experience with Waterfall project management tools and methodologies.
• Mentorship of team members.
• Ability to identify process improvements within team and organisation.

If you feel you are lacking in any of these areas, but have a passion to learn, then still get in touch. We love training and developing our people and helping them reach their full potential.

Our core values focus on:

• Having an inclusive one team ethos
• Acting ethically and with understanding
• A love of creative problem solving
• Always forward thinking and learning new things
• Being friendly and honest with each other

So if our values match yours, we would love to hear from you.

£32 - 56k (FTE) per year depending on experience. This role is open to Mid level or Senior experience and therefore spans two salary bands.

This role is open to part-time working, ideally a minimum 4-day working week.

Salary negotiations will not be any higher or lower than is advertised. Please do not apply for this position if you are not comfortable with your salary being within the advertised range. We are proud to be a certified Living Wage Employer.

At Hive, we prioritise the well-being and inclusivity of our employees by providing a comprehensive and equitable benefits package. This package includes:

• Vitality Health Insurance
• Westfield Health - Level 1 - Foresight
• PAM Employee Wellbeing Assistance Programme
• 5 volunteering days
• 27 days annual leave (FTE)
• Discretionary Christmas closure without using annual leave
• Extended Paternity, Maternity and Dependents Leave
• 5% pension contribution
• Bike to work salary sacrifice scheme
• Electric Vehicle Salary Sacrifice Scheme
• Regular away days or social gatherings

You should be based and eligible to work in the UK, and it would be advantageous if you have the flexibility to travel across the country, including to our offices in Sheffield, for project-related needs. We understand the importance of work-life balance, so we offer flexible working hours and the option to work remotely or in a hybrid setup. Any travel that is required beyond our office locations will be reimbursed.

As a Delivery Manager, we expect that you will likely need to attend project ceremonies, usually at the Sheffield office, at least once a month.

We hold monthly company meet-ups that you're welcome to attend, but they're not mandatory unless they directly relate to your work.

Additionally, we love to bring people together and organise social gatherings throughout the year. It's completely up to you whether you'd like to join in and be a part of these events. We value your unique interests and respect your personal schedule.

Our recruitment process

Hive IT is a mindful employer and is dedicated to becoming fairer and more inclusive. We’re beginning to look at how this can be achieved through numerous activities, but as a starting point, we are moving to a blind CV recruitment process.What does this mean?

Simply put, the team in charge of making the decision on who to interview won't receive any personal details as part of your application, only the skills and experience you submit.

We believe that this will help remove any unconscious bias and lead to a fairer hiring process.

Rather than submit a CV, we ask you to complete an application form asking for specific evidence relating to the Essential and Desirable key skills for the role. Use of AI in completing that application form is monitored for. We appreciate that you may want to use AI to improve your sentence structure/formulate your point more concisely - but we will reject applications where AI has been used to answer whole questions or give false examples. Any examples or evidence that you do provide will be questioned further during interviews.

On submission of your application the process will be as follows:

• Our hiring managers will store any personal information for the period of the recruitment process (personal details will be removed from our database once the job is awarded).
• They will remove any personal information from your application including name, email address, age, address, educational background and any other personal information. Only the skills and experience section of your application will be passed on to the team responsible for hiring for the position.
• The hiring managers will review the application in relation to AI and cross referencing experience. Any applications where there appear to be indiscrepancies, or the suspected use of AI is found, will be flagged to the hiring team.
• They will pass on the updated application to the relevant hiring team who will choose whether or not to arrange an initial remote interview, where each candidate will be asked the same questions.
  • If you are not chosen for an interview, you will be informed of this by our hiring managers, with relevant feedback.
• Following an initial interview, if the team chooses to move forward with your application you will potentially be given a skills assessment to complete within a specified time frame.
  • If you are not chosen for a skills assessment, you will be informed of this by our hiring managers, with relevant feedback.
• Following completion of your skills assessment, you may be invited to a final interview where the team will talk through your assessment with you.
  • If you are not chosen for a final interview, you will be informed of this by our hiring managers, with relevant feedback.
• Once all final interviews are completed, candidates will be informed of the result of their final interview with relevant feedback given.
• If you are successful, we will then provide you with an offer of employment letter and begin discussing appropriate start dates, ideally within 4 weeks.

We expect that this full process would be completed within 6 weeks of the closing date. However, we are a small company with no dedicated hiring team and our team members are often busy on projects. This means that whilst we will strive to meet these timeframes, we can not guarantee it.

Please Note: To keep the application process fair, candidates will be asked not to share the skills assessment they undertook with any other candidates. Sharing details of the skills assessment will result in immediate disqualification from the application process.

No agencies please